Medicaid Contacts

For numbers not listed here, call Medicaid's main switchboard at (334) 242-5000 for assistance.

ADMINISTRATIVE & LEGAL CONTACTS  
Mailing Address PO Box 5624
Montgomery, AL
36103-5624
Street / Shipping Address
501 Dexter Avenue
Montgomery, AL
36104
Click here for directions to Medicaid's Central Office
General Questions About Medicaid 1-334-242-5000
Office of Medicaid Commissioner Stephanie M. Azar 1-334-242-5600
Governmental Affairs 1-334-353-5122
Fair Hearings 1-334-242-5741
Fraud & Abuse, Reporting (Toll-Free) 1-866-452-4930
Office of General Counsel 1-334-242-5741
Legislative Liaison 1-334-242-5005
Medicaid Provider Assistance Center 1-800-688-7989
News Media Requests 1-334-353-9363
Quick Reference Guide - Medicaid/DXC Technology - Updated 5/30/17 Click here for guide
Recipient Inquiry Helpline 1-800-362-1504
Release of Medical Records Click here for more information
State Agency / Employee Directory http://inform.alabama.gov/
Statistics Click here or call (334) 353-3304
   
ELIGIBILITY CONTACTS  
Basic Eligibility Questions (800) 362-1504
Help Paying Medicare Premiums (QMB/SLMB/QI-1) (800) 362-1504
Medicaid for the Elderly and Disabled (800) 362-1504
Medicaid for Families, Children, and Pregnant Women (800) 362-1504
Plan First Family Planning (Birth Control) Program (800) 362-1504
Contact information for Applicants Click here for a list of contacts
Home and Community-Based Services (Waivers)  
Emergency Services for Aliens (334) 353-4307
   
PROGRAMS & SERVICES CONTACTS  
Dental Services (For children under age 21) (800) 362-1504 or go to Dental Program FAQs
EPSDT (Child Health Screenings/Well-Child Checkups) (800) 362-1504 or go to EPSDT Program FAQs
EPSDT Care Coordinators List  Click here to see list  
Durable Medical Equipment Providers: (800) 688-7989; Recipients: (800) 362-1504 or go to FAQ LINK
Family Planning  / Birth Control / Plan First (800) 362-1504
Plan First Family Planning Care Coordinators List Click here to see list
Health Professional Services (Physicians, Chiropractors, Podiatrists and other health professionals) (800) 362-1504
Home and Community-Based Services  (Waivers) Providers: (800) 688-7989; Recipients: (800) 362-1504
Home Health Services Providers: (800) 688-7989; Recipients: (800) 362-1504
Hospice Services Providers: (800) 688-7989; Recipients: (800) 362-1504
Long Term Care / Nursing Home Care Providers: (800) 688-7989; Recipients: (800) 362-1504
Maternity Care   (Click here for a list of Prenatal Care Programs) (800) 362-1504
Medical Facilities (Hospitals, Ambulatory Surgical Centers, FQHCs and Rural Health Clinics (800) 362-1504
Medical Services (Hearing, Eye Care, Lab, Renal Dialysis, Radiology, Prior Approval, Transplants) Providers: (800) 688-7989; Recipients: (800) 362-1504
Mental Health Services (Community Mental Health Centers, Psychologists, Psychiatric Treatment Facilities) (800) 361-4491
Patient 1st Program   Providers: (800) 688-7989; Recipients: (800) 362-1504 or go to FAQ LINK
Patient 1st Care Coordinator List Click here to see list
Personal Care (for children under 21) Providers: (800) 688-7989; Recipients: (800) 362-1504
Pharmacy - Administration / Drug Information / Federal Drug Rebate / Preferred Drug List / DUR (334) 242-5050 go to FAQ LINK
Pharmacy - Drug Limits  (800) 362-1504 or go to FAQ LINK
Pharmacy - Prior Authorization / Overrides - Recipient or Provider Calls  (800) 748-0130 x2020; or go to FAQ LINK
Third Party Liability/Update Health Insurance Information Click here for LINK
Transportation - Non-Emergency Transportation / Request A Voucher / Air Transportation / Emergency Transportation Providers: (800) 688-7989; Recipients: (800) 362-1504 or go to FAQ LINK